Photo analysis
Wrong or missing items, inaccurate portions, or an analysis that failed to complete.
Support
Get Help
freedomCarb doesn't require an account, so support runs by email. Include the details below and we'll get back to you as soon as possible.
What support can help with
Credits & purchases
A purchase that didn't add credits, questions about balance, or restoring a previous purchase.
Session & history
Recovering a session ID, meals missing from history, or an app reinstall that reset your data.
Privacy
Questions about your photos, meal history, or requests to delete your session data.
Details to include
For analysis problems
- Your device model and OS version (iOS or Android).
- Roughly when the photo was taken (date and time).
- What was wrong with the result — item, portion, or total.
- A screenshot of the result screen, if you still have it.
For credits & purchases
- The Session ID shown in Settings (tap "Copy ID").
- Whether the purchase was made on the App Store or Google Play.
- The date and amount of the purchase, if known.
- A screenshot of the receipt, if available.
Do not include payment card numbers or other sensitive personal information in support messages.
Good to know
- freedomCarb has no login — your data is tied to a private Session ID stored on your device, visible in the Settings tab.
- Reinstalling the app or clearing app data creates a new session and starts a new history and credit balance.
- If a photo analysis fails, the credit is refunded automatically. If you notice a missing refund, contact support with your Session ID and the approximate time.